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Terms & Conditions:

  •  All products offered for sale by the realhoney.com are authentic, brand new, free of external physical and legal defects.
  • Purchase through our eStore may be made solely by persons who are 18 years old or older, legal entities or organizations with statutory legal capacity.
  • Our eStore reserves the right to limit sales or quantities of products available online.
  • For the placed order to be processed correctly, the Buyer has to correctly fill in the order form. The Buyer will be charged with the applicable consequences for making false statements, providing erroneous or false data.
  • By submitting an order, the Buyer represents that he/she has read and accepted these Terms and Conditions and the Price List. Should the Buyer fail to comply with the provisions of these Terms and Conditions or the Price List, we shall have the right deny a placed order.
  • Following order placement, the Buyer shall receive an automated response from the www.realhoney.com confirming the order. realhoney.com reserves the right to confirm the order by telephone. The absence of confirmation implies that the order could not be processed.
  • Orders may be placed on a 24-7 basis, 365 days per year. Orders placed on weekdays past 6 p.m., on Saturdays, Sundays and public holidays will be processed on the first business day following the day of placement.
  • Order fulfilment will begin within 3 days after the receipt of the due payment. If the order requires further verification, it will be transferred for fulfilment within 2 days after the date of verification.
  • The indicated prices are not inclusive of delivery charges. realhoney.com reserves the right to modify the prices without prior notice, subject to the provisions below.

Form of payment

  • realhoney.com accepts solely credit/debit card payments for the ordered products.

Delivery

  • Products are delivered by courier mail to the address indicated in the order form. Delivery charges of freight charges will be applied to the order according to the buyers' location and courier rate; freight charges shall be paid by the Buyer. The realhoney.com may suspend delivery charges during a promotion by placing a respective notice on its website. Detailed terms of shipment and delivery are set forth in the regulations of the courier company.
  • Delivery time is 4-6 days and subject to the regulation of the courier company . In the event of delivery delays due to reasons beyond our control, we shall notify the Buyer of the delay by telephone or e-mail.
  • realhoney.com shall not be liable for the courier company's delay in delivering the ordered products.
  • If an order comprises several products which the Buyer wishes to receive as part of the same shipment, the delivery date shall be set in view of the date on which the eStore is able to complete the last product in the given order, unless the parties agree otherwise.

Claims

  • Any claims concerning damage to the shipped products which occurred in transport shall be processed solely based on a damage report signed by the recipient and the shipping company.
  • To submit a claim, the Buyer shall contact realhoney.com by telephone or e-mail. The Buyer shall indicate his/her full name, the number of the order, the number of the proof of purchase and shall describe the claimed product.
  • The Buyer to returns the product in an unused condition and in original packaging within 14 days after the date of delivery. All returns should be made to the following address: Off Amran Road, P. O. Box 1509, Sanaa, Yemen, and shall be marked as "return" on the packaging. Please enclose the proof of purchase to the returned goods. realhoney.com shall refund the product's purchasing price within 5 business days after the receipt of the returned goods (shipping charges and other transaction charges are non-refundable). The Buyer shall return the product at own expense.
  • realhoney.com reserves the right to modify the prices of products in it's eStore, to modify the provisions of these Terms and Conditions, to withdraw selected products from eStore's offer or to add new products to eStore's offer.
  • realhoney.com may contact the Buyer at the indicated e-mail addresses in matters relating to the order or the agreement. Correspondence forwarded to the above address shall be deemed as delivered.

Privacy Policy

  • By placing an order, the Buyer consents to the storage and processing of his/her personal data by the realhoney.com for the purpose of order processing and payment. The Buyer's data is regarded as confidential and shall not be disclosed to a third party. The above data is not revealed to the Vendor - it is transmitted directly to eCard which processes the transaction.
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